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BS EN ISO 22361:2022

BS EN ISO 22361:2022

$112.35

Security and resilience. Crisis management. Guidelines

Published By Publication Date Number of Pages
BSI 2022 46
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This document provides guidance on crisis management to help organizations plan, establish, maintain, review and continually improve a strategic crisis management capability. This guidance can help any organization to identify and manage a crisis. Elements for consideration include: —    context, core concepts, principles and challenges (see Clause 4); —    developing an organization’s crisis management capability (see Clause 5); —    crisis leadership (see Clause 6); —    the decision-making challenges and complexities facing a crisis team in action (see Clause 7); —    crisis communication (see Clause 8); —    training, validation and learning from crises (see Clause 9). It is applicable to top management with strategic responsibilities for the delivery of a crisis management capability in any organization. It can also be used by those who operate under the direction of top management. This document acknowledges the relationship and interdependencies with various disciplines but is distinct from these topics.

PDF Catalog

PDF Pages PDF Title
2 National foreword
4 European foreword
7 Foreword
8 Introduction
11 1 Scope
2 Normative references
3 Terms and definitions
13 4 Crisis management — Context, core concepts and principles
4.1 The nature of crises
4.2 Characteristics of a crisis
15 4.3 Potential origins of crises
16 4.4 Readiness to respond and recover
17 4.5 Principles for crisis management
4.5.1 General
4.5.2 Principle A: Governance
4.5.3 Principle B: Strategy
4.5.4 Principle C: Risk management
18 4.5.5 Principle D: Decision-making
4.5.6 Principle E: Communication
4.5.7 Principle F: Ethics
4.5.8 Principle G: Learning
5 Building a crisis management capability
5.1 General
19 5.2 Crisis management framework
5.2.1 General
5.2.2 Leadership
20 5.2.3 Structure
5.2.4 Culture
5.2.5 Competence
21 5.3 Crisis management process
5.3.1 Anticipation
5.3.2 Assessment
5.3.3 Prevention and mitigation
22 5.3.4 Preparedness
26 5.3.5 Response
28 5.3.6 Recovery
29 5.3.7 Continual improvement
6 Crisis leadership
6.1 Core leadership skills and attributes
6.1.1 General
30 6.1.2 Role and responsibility of the crisis leader(s)
31 6.2 Well-being and sustainable crisis response
6.2.1 Crisis management responders
6.2.2 Wider interested-party impact
32 7 Strategic crisis decision-making
7.1 General
33 7.2 Why decision-making can be challenging
34 7.3 Dilemmas, decision delay, decision avoidance
7.4 Decision-making issues
7.5 Effective crisis decision-making
35 8 Crisis communication
8.1 General
8.2 Pre-crisis preparation
36 8.3 Managing relationships and reputation
8.4 Key roles
8.4.1 Communication team
37 8.4.2 Spokespeople
8.4.3 Media relations
8.5 Crisis communication strategy
38 8.6 Key principles and activities of crisis communication
8.7 Consistency of message
39 8.8 Barriers to effective communication
40 8.9 Social media — Opportunities and threats
9 Training, validation and learning from crises
9.1 General
9.2 Developing competence
41 9.3 Training
42 9.4 Exercising
43 9.5 Validation
9.6 Evaluating and learning
44 Bibliography

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BS EN ISO 22361:2022
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