šŸ”„šŸ”„ Donā€™t Miss Out on Our End of Autumn Sale. If you have any questions, feel free to click the bottom right corner to contact our customer service..

Concat us[email protected]
Shopping Cart

No products in the cart.

šŸ”
BS ISO/IEC 19086-1:2016

BS ISO/IEC 19086-1:2016

$189.07

Information technology. Cloud computing. Service level agreement (SLA) framework – Overview and concepts

Published By Publication Date Number of Pages
BSI 2016 48
PDF Format Searchable Printable Preview Now
Guaranteed Safe Checkout
Category:

If you have any questions, feel free to reach out to our online customer service team by clicking on the bottom right corner. Weā€™re here to assist you 24/7.
Email:[email protected]

PDF Catalog

PDF Pages PDF Title
7 Foreword
8 Introduction
11 1 Scope
2 Normative references
3 Terms and definitions
14 4 Symbols and abbreviated terms
15 5 Overview of SLAs for cloud services
16 6 Relationship between the cloud service agreement and cloud SLAs
17 7 Cloud SLA management best practices
7.1 General
7.2 Design
7.3 Evaluation and acceptance
18 7.4 Implementation and execution
7.5 Changes to the cloud SLA
8 The role of cloud service level objectives, cloud service qualitative objectives, metrics, remedies and exceptions in the cloud SLA
8.1 General
8.2 Metrics
19 8.3 SLOs and SQOs
8.3.1 Service levels
8.3.2 Cloud service level objectives
8.3.3 Cloud service qualitative objectives
20 8.4 Remedies and claims
8.4.1 Remedies
8.4.2 Claims process
8.5 Exceptions
9 Cloud SLA components
9.1 General
9.2 Covered services component
9.2.1 Description
21 9.2.2 Relevance
9.3 Cloud SLA definitions component
9.3.1 Description
9.3.2 Relevance
9.4 Service monitoring component
9.4.1 Description
9.4.2 Relevance
9.4.3 Cloud service qualitative objectives
9.5 Roles and responsibilities component
9.5.1 Description
22 9.5.2 Relevance
10 Cloud SLA content areas and their components
10.1 General
10.2 Accessibility content area
10.2.1 Accessibility component
23 10.3 Availability content area
10.3.1 Availability component
10.4 Cloud service performance content area
10.4.1 General
10.4.2 Cloud service response time component
24 10.4.3 Cloud service capacity component
25 10.4.4 Elasticity component
26 10.5 Protection of personally identifiable information (PII) content area
10.5.1 Protection of PII component
27 10.6 Information Security content area
10.6.1 Information Security component
28 10.7 Termination of service content area
10.7.1 Termination of service component
29 10.8 Cloud service support content area
10.8.1 Cloud service support component
31 10.9 Governance content area
10.9.1 Governance component
32 10.10 Changes to the cloud service features and functionality content area
10.10.1 Changes to the cloud service features and functionality component
33 10.11 Service reliability content area
10.11.1 General
10.11.2 Service resilience/fault tolerance component
34 10.11.3 Customer data backup and restore component
35 10.11.4 Disaster recovery component
36 10.12 Data management content area
10.12.1 General
37 10.12.2 Intellectual property rights (IPR) component
10.12.3 Cloud service customer data component
38 10.12.4 Cloud service provider data component
10.12.5 Account data component
10.12.6 Derived Data component
39 10.12.7 Data portability component
10.12.8 Data deletion component
40 10.12.9 Data location component
41 10.12.10 Data examination component
10.12.11 Law enforcement access component
10.13 Attestations, certifications and audits content area
10.13.1 Attestations, certifications and audits component
43 Bibliography

Related products

BS ISO/IEC 19086-1:2016
$189.07