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BSI PD ISO/IEC TR 20000-10:2013

BSI PD ISO/IEC TR 20000-10:2013

$142.49

Information technology. Service management – Concepts and terminology

Published By Publication Date Number of Pages
BSI 2013 32
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PDF Catalog

PDF Pages PDF Title
6 Foreword
7 Introduction
8 Figure fig_1
9 Section sec_1
Section sec_2
Section sec_2.1
Section sec_2.2
Section sec_2.3
1 Scope
2 Terms and definitions
10 Section sec_2.4
Section sec_2.5
Section sec_2.6
Section sec_2.7
Section sec_2.8
Section sec_2.9
Section sec_2.10
Section sec_2.11
11 Section sec_2.12
Section sec_2.13
Section sec_2.14
Section sec_2.15
Section sec_2.16
Section sec_2.17
Section sec_2.18
Section sec_2.19
12 Section sec_2.20
Section sec_2.21
Section sec_2.22
Section sec_2.23
Section sec_2.24
Section sec_2.25
Section sec_2.26
13 Section sec_2.27
Section sec_2.28
Section sec_2.29
Section sec_2.30
Section sec_2.31
Section sec_2.32
Section sec_2.33
Section sec_2.34
14 Section sec_2.35
Section sec_2.36
Section sec_2.37
Section sec_3
3 Terminology used in ISO/IECĀ 20000
15 Section sec_4
Section sec_4.1
Section sec_4.2
4 Service management systems
4.1 General
4.2 What is an SMS
16 Section sec_4.3
Section sec_4.4
4.3 The integrated process approach
4.4 Continual improvement
17 Figure fig_2
Section sec_4.5
Section sec_4.6
4.5 What constitutes an effective SMS
4.6 Benefits of an SMS
18 Section sec_5
Section sec_5.1
5 ISO/IECĀ 20000
5.1 General
19 Figure fig_3
Section sec_5.2
Section sec_5.2.1
Section sec_5.2.2
5.2 ISO/IECĀ 20000ā€‘1:2011 Service management system requirements
20 Section sec_5.3
Section sec_5.3.1
Section sec_5.3.2
Section sec_5.3.3
Section sec_5.4
Section sec_5.4.1
Section sec_5.4.2
5.3 ISO/IECĀ 20000ā€‘2:2012 Guidance on application of service management systems
5.4 ISO/IECĀ 20000ā€‘3:2012 Guidance on scope definition and applicability of ISO/IECĀ 20000ā€‘1
21 Section sec_5.4.3
Section sec_5.5
Section sec_5.5.1
Section sec_5.5.2
Section sec_5.5.3
Section sec_5.6
Section sec_5.6.1
5.5 ISO/IECĀ TRĀ 20000ā€‘4:2010 Process reference model
5.6 ISO/IECĀ TRĀ 20000ā€‘5 Exemplar implementation plan for ISO/IECĀ 20000ā€‘1
22 Section sec_5.6.2
Section sec_5.6.3
Section sec_6
Section sec_6.1
6 Other related International Standards and Technical Reports
6.1 Closely related International Standards and Technical Reports
23 Section sec_6.2
Section sec_6.2.1
Section sec_6.2.2
Section sec_6.2.3
Section sec_6.3
Section sec_6.3.1
Section sec_6.3.2
Section sec_6.3.3
6.2 ISO/IECĀ TSĀ 15504ā€‘8:2012
6.3 ISO/IECĀ 27013:2012
24 Section sec_6.4
Section sec_6.4.1
Section sec_6.4.2
Section sec_6.4.3
Section sec_6.5
Section sec_6.5.1
Section sec_6.5.2
6.4 ISO/IECĀ TRĀ 90006
6.5 Supporting International Standards
25 Section sec_6.5.3
Section sec_6.5.4
26 Section sec_6.5.5
Section sec_6.5.6
Section sec_6.5.7
Section sec_6.5.8
27 Section sec_6.5.9
28 Reference ref_1
Reference ref_2
Reference ref_3
Reference ref_4
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Reference ref_6
Reference ref_7
Reference ref_8
Reference ref_9
Reference ref_10
Reference ref_11
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Bibliography

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BSI PD ISO/IEC TR 20000-10:2013
$142.49